Safeguarding and Welfare

Safeguarding within DOSC

Diss Otters is committed to providing good child safeguarding practice and welfare for all our young members. We have adopted the Swim England Child Safeguarding Policies and Procedures manual called Wavepower, a copy of which can be viewed and downloaded from
Our organisation is one where we accept that good safeguarding and fair play is paramount for all our young members.

If you have any concerns within the club, you should first direct your concerns to your squad coach. If this is not appropriate, you can also contact the clubs qualified club Welfare officer by emailing 

Other help or advice

Swim England has joined with the National Society for the Prevention of Cruelty to Children in creating SwimLine.  The service is provided for anyone involved in swimming, including children and young people who believe that the welfare of a young child is at risk. This could be neglect or abuse, bullying or fear of someone, or anything that is worrying you and you don’t know who to discuss it with.

What happens if you call?
When you ring, you will hear a message. This will explain that you wish to speak to someone urgently or it would not be convenient for someone to call you back – you can press a number to transfer straight to the NSPCC Child Protection Helpline.

This will be answered by a trained and experienced counsellor who will advise you, and act to protect children.

If there is a problem with someone calling you back and you wish to speak to someone who understands swimming, you will need to leave your telephone number and time when it is convenient for one of our Child Protection Group to ring. These people are members of swimming clubs who work in child welfare as a profession and have volunteered to help this Swim England programme. If there is an issue which causes concern, Swim England will act to protect the child.

SwimLine calls are free and do not appear on itemised bills unless the call is made from a mobile phone. SwimLine does not use the 1471 code or any other call return or call display facility.

If you leave a message we aim to ring back during the next working day. If you phone over the weekend, we will aim to contact you on Monday.

Our Numbers:

  • SwimLine – 0808 100 4001
  • NSPCC Child Protection Helpline Direct – 0808 800 5000 (Open 24 hours a day and calls are free)
  • Textphone – 0800 056 0566